Frequently Asked Questions


Where are you located?

The Cove Therapy is located in Hamilton, ON. Sessions with therapists at The Cove can take place in-person if you are local to Hamilton, or virtually (for residents of Ontario). 

Are you covered by OHIP?

Private therapy with a Registered Social Worker is unfortunately not covered by OHIP at this time. At times, it can be possible to receive a referral for individual or group counselling through your family doctor – these counselling sessions through your GP’s referral would be covered by OHIP! Inquire directly with your family doctor to see if this is possible for you.

Are you covered by my Insurance benefits? 

Many work insurance packages cover services for private therapy. Check with your insurance provider for “Master of Social Work” or “Registered Social Work” to see if you have coverage. 

You can submit your receipts during tax season under the Medical Expense Tax Credit (METC).
See here for more information.

What is the fee for a session?

Sessions with our therapists range from $125 to $175 per 50-minute session. All of our therapists at The Cove offer an Accessible Therapy/Sliding Scale Program as part of their practice; however, these spaces are in high demand and may come with a waitlist. There are other ways to find affordable therapy – The Affordable Therapy Network is an incredible resource for this! 

What is your cancellation policy?

Your session time is reserved just for you. Please allow 24 hours (or more if possible) to reschedule or cancel your session. Without 24 hours notice the full fee is charged.

Are sessions confidential?

Registered Social Work services and Psychotherapy are regulated professions that are required by law to maintain client confidentiality. This means that what you discuss in your therapy sessions with your therapist is private. Please discuss limitations to confidentiality with your therapist, as there are sometimes cases where issues of safety may take precedence over privacy. 

Do you offer crisis services?

The Cove Therapy does not offer crisis services. If you or someone you know is in immediate danger, please call 911 or proceed to your nearest Emergency room. Here is a list of community and provincial resources for immediate support:

COAST Hamilton: Support for Mental Health crisis in Hamilton

Barrett Centre for Crisis Support

Distress Centres of Greater Toronto:24/7 phone & text support.

Good2Talk:24/7 phone, text, & Facebook Messenger support for post secondary students in Ontario and Nova Scotia.

Kids Help Phone: 24/7 phone, text, & Facebook Messenger support for kids, teens, and young adults.

Gerstein Crisis Centre:24/7 telephone support, in person mobile crisis team, and access to short-term crisis beds.

LGBT Youthline: Please note this is not a 24/7 service. Peer support is available by phone, text, and chat on Sunday-Friday, from 4:00-9:30pm.

Trans Lifeline: 24/7 peer support hotline, run by trans people, for trans and questioning people.

First Nations and Inuit Hope for Wellness Help Line: 24/7 phone and chat support to all Indigenous peoples across Canada.

Assaulted Women’s Helpline:24/7 phone and TTY crisis line to all women in Ontario who have experienced any type of abuse.

SACHA: Support for survivors of sexual assault 

Can we answer any more questions for you?

Contact us using the form below, and we will be happy to help!



21 King St W,
5th Floor
Hamilton, ON

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